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Here we are again to look at some more ?A Bit More? principles of exceptional customer service.


You may be thinking, ?What the heck is he talking about??


If that is the case, please read Wholesale Tracy Walker Jersey , or re-read Part 1 and Part 2 of the three-part series. You'll understand where we are going.


To affirm two major points:


1. In business, good customer service is not enough. To succeed, we need to provide exceptional customer service, plus ?A Bit More.?


2. A customer is anyone with whom we have a relationship, which includes a paying customer, employee, supplier, family Wholesale Kerryon Johnson Jersey , and neighbours.


In the last two articles, you were challenged to apply ?A Bit More? dignity hints, and ?A Bit More? ask and listen hints.


How is it going?


This time let's look at the ?A Bit More? principles of explain and do what you said you would do.


By treating our customer with dignity, asking questions, and listening empathically to himher, it is likely that our relationship is feeling secure.


We may need to explain our position, or intent for action in easy-to-understand words, based upon the knowledge of our customer.


Brent the electrician said Wholesale Frank Ragnow Jersey , ?We've had sky contact and lost a blonde. We'll need a digger, dinner plates, units, sky pins, a forty, and some partridge. We'll have to hang a can.?


That's zap-chat. Brent would talk to a colleague that way, but he would not talk to a customer that way. He would invest whatever time was necessary to explain it in a way that his customer would understand.


In your area of expertise there may be acronyms and terms that are very common to you, but mean diddly-squat to me. There is a simple rule for this ? don't use them with customers. Explain in terms that your listener understands. Ask more clarifying questions Wholesale Austin Bryant Jersey , and listen, to ensure that your customer understands totally.


Do you explain things completely and clearly to your customers, so they know exactly what you are talking about?


Do a survey at home. Ask your family if you explain your positions, suggestions, and requests in an understandable way. Listen to what they say. You may be surprised.


The final ?A Bit More? principle is: do what you said you would do. This is integrity.


Our world is full of blame, fault, and B.S. excuses. Be different. Don't allow yourself to get sucked into that stuff.


If you say you are going to do something ? do it, whatever the cost. If for some reason you are not able to follow through Wholesale Will Harris Jersey , immediately inform your customer, apologize, and do whatever it takes to make it right for your customer.


Before you head off to try these techniques, let's review our ?A Bit More? principles of exceptional customer service.


1. Treat your customers with dignity: be respectful, kind, and helpful. Treat them as if they are the reason for your work, rather than an interruption to your work.


2. Ask questions, and

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